Delivery Information

Product Delivery Information

 

We ensure to ship your order with the safest, fastest and most reliable method possible. Luminaeshop.o will charge nominal shipping fee on all items, however we may offer few free delivery for some specific product time to time.

 

Every product on our site has been carefully selected for shipping by a particular shipping method in order to provide you with the best delivery experience.  You can track your orders on Luminaeshop.com under My Account. When your order is shipped, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with our customer care.

 

Payment Terms:

 

COD/Prepaid/ Net banking: We are accepting orders both on COD and prepaid basis, there are zones where COD service is not provided and for those area's we will not be able to serve COD. (Currently we are offering COD services only for Delhi/NCR & Metro regions)

 

Delivery Time frames

 

Standard products: For standard items, you will receive your order within 7 working days from date of order, depending upon the location of the delivery. These products will be shipped via air courier.

 

Any local Taxes and legal requirement:  If there is any local tax levied by the govt. the same will be borne by the customer.

 

Heavy Products: For heavy items, you will receive your order within 7-12 working days from the date of order, depending upon the location of the delivery. These products will be shipped via surface shipping.

 

Note: Certain products in the above categories may have longer than usual lead times, depending upon the Custom Made Product/Product availability/Natural calamities/ Non Serviceable Location, hence will take longer than usually expected.

 

Delayed Delivery

 

In some exceptional cases, we might not be able to meet the delivery time frame, like:

 

1. Out of stock products will first need to be ordered and then shipped

 

2. Custom made products will need to be first manufactured and then shipped

 

3. Certain states/cities require entry Taxes. These need to be borne by the customer.

 

If your order does not arrive on time

 

If for some reason, your delivery has not been received within the specified time frame and cannot be located with the tracking information provided, please contact us at care@luminaeshop.com or info@luminaeshop.com