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Luminaeshop.com respects the privacy of the users of its website and has made their protection in all activities on the Internet highest priority. That means: We commit ourselves to ensuring that we treat all information provided by you with the highest diligence and integrity. This also and especially includes the cooperation with partners and third parties.
Information & Usage
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.
Shared Personal Information:
You are required to submit your information at the time of making an online purchase on the Website. Luminaeshop.com uses an online payment gateway that is operated by a third party and the information that you share with us is transferred and shared with such third party payment gateway operator. The said operator may also have access to your online purchase history/details that you make from the Website.
We may also send you other information about us, the site, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the ‘unsubscribe’ link in any email that we send to you. Within 7 working days of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear we will contact you for clarification.
Data that we collect
In an effort to make our Website effective, certain information may be collected each time you visit the Website. Such information may be stored in server logs. These encrypted statistics do not identify you personally, but provide us the information regarding your visit to the Website and the type of user who is accessing our Website and certain browsing activities by you. This data may include: IP address of your server from where the Website is being accessed, the type of browser (Internet Explorer, Google Chrome etc.), the operating system of your system and the Website you last visited before visiting to our Website. The duration of your stay on our Website is also stored in the session along with the date and time of your access. These data are used by us to understand the use and number of user visiting the Website.
Luminaeshop.com collects, stores and processes personal data solely in accordance with the applicable statutory provisions and to the extent necessary to fulfil the contractual relationship between the provider and the user or to provide the requested services necessary and required. Data about products that the user has put into the shopping cart can be used by us. Moreover, address and order data is collected and processed for our own marketing purposes. Furthermore, according to the applicable law, anonymous user profiles may be used for internal market research purposes and to improve our range of products and services. Personal information means any information that the user of Luminaeshop.com provides to us and that may be used to identify an individual (first and last name, address, fixed and mobile phone number). Personal data will be transferred by means of the encoding system SSL, via the Internet. We secure our website and other systems through technical and organizational measures against loss, destruction, access, modification and distribution of your data by unauthorized persons. Despite regular controls a complete protection against all dangers is, however, not possible.
Under no circumstances do we rent, trade or share your personal information that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.
Third Parties and Links
"cookies" (small data packages with configuration information, which submit information about the used display settings or the IP address for example) for the improvement of our service. You can disable the saving of cookies in your browser settings (further information about this can be found under "extras - internet options" in the toolbar of your browser.) To order on our website, cookies must be activated.
This website is using technologies provided by Google Analytics (www.google.com) to collect data for optimization purposes. The Site uses technology from Google Analytics through which data is collected and stored for marketing and optimization purposes and data use profiles are prepared under a pseudonym. Cookies may be used for this. The cookies enable recognition of the Internet browser. The data collected with these technologies is not used, without separate authorization by the person concerned, to personally identify the visitors to this website and is not collated with personal data on the pseudonym holder. The permission for data recording and storage may at any time be cancelled with on-going effect.
We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.
Credit Check and Fraud Prevention
We use standard and authorized payment services and our Credit Check and Fraud Prevention policies are aligned to these companies. All disputes would be handled by Delhi courts.
For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.
Luminaeshop.com will use information only in accordance with the Policy under which the information was collected unless we have received explicit authorization.
We may disclose any information Luminaeshop.com may have about You (including Your identity) if Luminaeshop.com determines that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Website, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Luminaeshop’s rights or property, or the rights or property of users of the Website, including Luminaeshop customers. Luminaeshop reserves the right at all times to disclose any information that deems necessary to comply with any applicable law, regulation, legal process or governmental request. Luminaeshop also may disclose your information when Luminaeshop determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.
You acknowledge and agree that Luminaeshop may preserve any communication by You with Luminaeshop through the Website or any Service, and may also disclose such data if required to do so by law or if Luminaeshop determines that such preservation or disclosure is reasonably necessary to: (1) comply with legal process; (2) enforce this Policy; (3) respond to claims that any such data violates the rights of others; or (4) protect the rights, property or personal safety of Luminaeshop, its employees, users of, or visitors to, the Website, and the public.
If we are required to intercept, disclose, monitor and/or store your personal information: (a) by law; (b) to conduct our business; (c) to secure our systems; or (d) to enforce our own rights, we will do so in the manner as prescribed by law. Such interception, disclosure, monitoring and storage may take place without your knowledge. In these cases, we will not be liable to you or any third party for any damages howsoever arising from such interception, disclosure, monitoring and storage
Change in policy