Privacy Policy

Luminaeshop.com respects the privacy of the users of its website and has made their protection in all activities on the Internet highest priority. That means: We commit ourselves to ensuring that we treat all information provided by you with the highest diligence and integrity. This also and especially includes the cooperation with partners and third parties.

 

 Information & Usage

 

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

 

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

 

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

 

Shared Personal Information:

 

You are required to submit your information at the time of making an online purchase on the Website. Luminaeshop.com uses an online payment gateway that is operated by a third party and the information that you share with us is transferred and shared with such third party payment gateway operator. The said operator may also have access to your online purchase history/details that you make from the Website.

 

We may also send you other information about us, the site, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the ‘unsubscribe’ link in any email that we send to you. Within 7 working days of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear we will contact you for clarification.

 

Data that we collect

In an effort to make our Website effective, certain information may be collected each time you visit the Website. Such information may be stored in server logs. These encrypted statistics do not identify you personally, but provide us the information regarding your visit to the Website and the type of user who is accessing our Website and certain browsing activities by you. This data may include: IP address of your server from where the Website is being accessed, the type of browser (Internet Explorer, Google Chrome etc.), the operating system of your system and the Website you last visited before visiting to our Website. The duration of your stay on our Website is also stored in the session along with the date and time of your access. These data are used by us to understand the use and number of user visiting the Website.

 

Luminaeshop.com collects, stores and processes personal data solely in accordance with the applicable statutory provisions and to the extent necessary to fulfil the contractual relationship between the provider and the user or to provide the requested services necessary and required. Data about products that the user has put into the shopping cart can be used by us. Moreover, address and order data is collected and processed for our own marketing purposes. Furthermore, according to the applicable law, anonymous user profiles may be used for internal market research purposes and to improve our range of products and services. Personal information means any information that the user of Luminaeshop.com provides to us and that may be used to identify an individual (first and last name, address, fixed and mobile phone number). Personal data will be transferred by means of the encoding system SSL, via the Internet. We secure our website and other systems through technical and organizational measures against loss, destruction, access, modification and distribution of your data by unauthorized persons. Despite regular controls a complete protection against all dangers is, however, not possible.

 

We shall not share any of your personal information with third parties without your explicit consent. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. We store and process Your Information on computers located in the India that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way please do not use the site.

 

Under no circumstances do we rent, trade or share your personal information that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

 

Third Parties and Links

We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

 

Cookies

 "cookies" (small data packages with configuration information, which submit information about the used display settings or the IP address for example) for the improvement of our service. You can disable the saving of cookies in your browser settings (further information about this can be found under "extras - internet options" in the toolbar of your browser.) To order on our website, cookies must be activated.

 

This website is using technologies provided by Google Analytics (www.google.com) to collect data for optimization purposes. The Site uses technology from Google Analytics through which data is collected and stored for marketing and optimization purposes and data use profiles are prepared under a pseudonym. Cookies may be used for this. The cookies enable recognition of the Internet browser. The data collected with these technologies is not used, without separate authorization by the person concerned, to personally identify the visitors to this website and is not collated with personal data on the pseudonym holder. The permission for data recording and storage may at any time be cancelled with on-going effect.

 

Security

We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

 

Credit Check and Fraud Prevention

We use standard and authorized payment services and our Credit Check and Fraud Prevention policies are aligned to these companies. All disputes would be handled by Delhi courts.

 

Copyright

We have copyright over this Privacy Policy. Use by third parties, even by way of extract, for commercial purposes is not allowed. Infringements may be subject to legal action. This Privacy Policy can change at any time to include / exclude clauses and Luminaeshop.com does not bear responsibility for updating Users on the same.

 

Competitions

For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

 

Disclosure

 

Luminaeshop.com will use information only in accordance with the Policy under which the information was collected unless we have received explicit authorization.

 

We may disclose any information Luminaeshop.com may have about You (including Your identity) if Luminaeshop.com determines that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Website, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Luminaeshop’s rights or property, or the rights or property of users of the Website, including Luminaeshop customers. Luminaeshop reserves the right at all times to disclose any information that deems necessary to comply with any applicable law, regulation, legal process or governmental request. Luminaeshop also may disclose your information when Luminaeshop determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.

 

You acknowledge and agree that Luminaeshop may preserve any communication by You with Luminaeshop through the Website or any Service, and may also disclose such data if required to do so by law or if Luminaeshop determines that such preservation or disclosure is reasonably necessary to: (1) comply with legal process; (2) enforce this Policy; (3) respond to claims that any such data violates the rights of others; or (4) protect the rights, property or personal safety of Luminaeshop, its employees, users of, or visitors to, the Website, and the public.

 

General Provisions

 

If we are required to intercept, disclose, monitor and/or store your personal information: (a) by law; (b) to conduct our business; (c) to secure our systems; or (d) to enforce our own rights, we will do so in the manner as prescribed by law. Such interception, disclosure, monitoring and storage may take place without your knowledge. In these cases, we will not be liable to you or any third party for any damages howsoever arising from such interception, disclosure, monitoring and storage

 

Additionally, we may monitor your personal information to the extent that this may be required to determine compliance and/or to identify instances of non-compliance. This monitoring may include (without limitation) the filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content. If You choose to visit the Website, Your visit and any dispute over privacy is subject to this Policy and the Website's Terms of Use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

 

Change in policy

 

You unconditionally agree that using this website signifies your assent to Luminaeshop.com Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our website. Any dispute over privacy is subject to this policy and our terms of Use, including limitations on damages. Luminaeshop.com reserves the right to change the terms of use and this Privacy policy, at any time. Any changes in the policy will be posted and you are expected to know about it. Unless stated otherwise, our current Privacy policy applies to all information that we have about you and your account.

 

Contact

 

If You have questions or concerns about this Policy, please contact Lumineshop.com at info@luminaeshop.com with subject line-PRIVACY POLICY